Bank X AI Ops

Cut processing time by 40% with AI-assisted triage for a regional bank.

Outcomes at a glance

40%

Faster processing

16 wks

Delivery

99.9%

Uptime SLA

Challenge

Legacy operations queues delayed customer outcomes and piled pressure on call-center teams. Analysts worked from disconnected tools, so priority decisions arrived late and inconsistently across Arabic and English channels. The bank needed a bilingual ops surface that could sit on existing core systems without a rip-and-replace programme.

Solution

Webenia delivered an AI-assisted triage layer on Laravel and Next.js — scoring queues, routing exceptions, and giving supervisors a single bilingual console with audit trails. We integrated Keycloak for role-based access and staged the rollout so risk and compliance could validate each wave before production traffic moved.

Result

Processing time dropped by 40% within six months. Exception backlogs cleared faster, and leadership gained a reusable component library for the next product line.

Technologies

Laravel
Next.js
AWS
Keycloak

Next step

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